Important: The binding price and the cancellation and payment conditions for a particular booking are displayed before confirmation in Previo or on the relevant booking platform. Mandatory consumer rights always remain unaffected.
Article I — Operator and accommodation facility
The accommodation provider and operator is Rent & Invest Co. s. r. o., registered office: Táborská 4162/16, 821 04 Bratislava – Ružinov, Slovak Republic, Company ID: 56 730 985 (the “Operator”).
Accommodation is provided at Hostel Bratislava, Exnárova 18, 821 03 Bratislava – Ružinov, Slovak Republic (the “Hostel”). Contact: hostelslovakia@gmail.com, +421 915 981 407.
The Hostel provides temporary short-term accommodation in private, lockable rooms. Bathrooms are shared and separated for men and women. The equipped kitchen and other designated areas are shared. The Hostel has no permanent reception and operates a self check-in system.
Article II — Definitions and acceptance
A “Guest” is a person using or entitled to use accommodation services. A “Booking” is an accommodation order confirmed by the Operator, Previo or another booking platform. “Online check-in” means the electronic registration of each Guest, including the required identification details and identity verification. “Access Credentials” means a PIN, electronic key or other credential enabling entry to the Hostel.
By making a Booking, completing Online check-in, paying for the stay, accepting Access Credentials or entering the Hostel, the Guest confirms that they have had an opportunity to read these Terms and agrees to comply with them. The person making a Booking for more than one Guest must make these Terms available to the other Guests.
Article III — Booking, registration and access
A Booking must contain truthful, complete and up-to-date information. Every Guest must complete Online check-in and the required identity verification before arrival. The Operator may request an identity document to the extent required by Slovak law.
The Operator may refuse accommodation to a person who refuses registration or identity verification, provides false or incomplete information, seriously breaches the law or good conduct, or endangers people or property. Access Credentials are provided only after the required registration and payment obligations have been completed. Access Credentials are personal and must not be shared.
Article IV — Check-in and check-out
Check-in is available from 14:00 to 22:00. Arrival after 22:00 is possible only by prior agreement with the Operator. An early check-in before 14:00 is possible only if confirmed by the Operator and is charged at €10 per person.
Check-out must be completed by 10:00. On departure, the Guest must vacate the room, remove personal belongings and leave the room in a condition consistent with normal use. A late check-out requires prior written or electronic approval. Unauthorised occupation after 10:00 may be charged as an additional night at the current price, without affecting a claim for demonstrable additional damage or costs.
Article V — Price, payment and tourist tax
The binding accommodation price and the cancellation and payment conditions applicable to the particular Booking are displayed before the Booking is completed in Previo or on the relevant booking platform. The Guest must pay the price and agreed charges properly and on time.
Unless legally exempt, the Guest must also pay the Bratislava tourist tax. For Ružinov, the current rate is €3 per person per night; the statutory maximum number of taxable nights and any exemptions are governed by applicable law and the City of Bratislava rules. The payment method is specified during the Booking or Online check-in.
Article VI — Guest rights and duties
The Guest may use the assigned room and designated shared areas for their intended purpose. The Guest must use the premises carefully, maintain cleanliness and hygiene, follow safety and operational instructions, promptly report damage, faults or emergencies, and avoid disturbing other Guests.
Without prior consent, it is prohibited to move furniture, change the room layout, interfere with electrical installations, locks, Access Credentials, technical equipment, fire protection or security systems.
Article VII — Shared areas
The kitchen, bathrooms, toilets, corridors and other designated shared areas are for the shared use of accommodated Guests. Bathrooms are separated for men and women. Guests must not restrict other Guests and must leave shared areas tidy. After using the kitchen, dishes and work surfaces must be cleaned and waste disposed of appropriately. Food or belongings left in shared areas after departure may be removed; waste, perishable or unhygienic items may be disposed of.
Article VIII — Quiet hours
Quiet hours apply daily from 22:00 to 07:00. Loud music, shouting, parties, noisy calls and any other conduct disturbing other Guests are prohibited during this time.
Article IX — Safety, smoking and prohibited conduct
Smoking is prohibited throughout the Hostel, including electronic cigarettes, vaping devices, heated tobacco and similar products. The possession or use of illegal narcotic or psychotropic substances, aggressive or violent conduct, open flames, and unauthorised heating or gas appliances are prohibited.
Article X — Visitors and entry
Only duly registered and accommodated Guests may enter the Hostel. Unregistered visitors may enter only with the Operator’s prior consent. A Guest must not disclose Access Credentials to another person and is responsible for the conduct and damage caused by a person they allow to enter, to the extent permitted by law.
Article XI — Parking
The Hostel has two free parking spaces. A space must be reserved and confirmed in advance; availability is not guaranteed without confirmation. Parking is at the vehicle owner’s risk. The Operator’s statutory liability, where it cannot be excluded or limited, remains unaffected.
Article XII — Wi-Fi
Wi-Fi is provided free of charge for ordinary lawful use. It must not be used for illegal activity, infringement of third-party rights, distribution of harmful content, interference with the network or conduct that unreasonably restricts other Guests.
Article XIII — Damage and liability
The Guest is liable for damage they cause to the Operator, other Guests or third parties in accordance with applicable law. This includes damage to equipment, loss or damage to inventory, excessive contamination, unauthorised interference with technical systems and demonstrable loss caused by making a room unusable. Compensation may be claimed only in the actual and demonstrable amount.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory law.
Article XIV — Guest property and lost items
Guests must take reasonable care of their belongings and valuables. The Operator is liable for property brought into or deposited at the Hostel only to the extent required by applicable law. Items left after departure will be kept for a reasonable period. Food, waste, unhygienic items and items without apparent value may be disposed of without compensation.
Article XV — Early termination
The Operator may terminate the stay before the agreed departure date for a serious breach of these Terms, particularly refusal of registration or identity verification, false information, repeated disturbance of quiet hours, damage, smoking, unauthorised visitors, aggressive conduct, illegal substances or danger to people or property.
Any refund is determined by the Booking-specific cancellation conditions and mandatory law. This clause does not deprive a consumer of rights that cannot legally be waived.
Article XVI — Changes, cancellation and no-show
Requests to change or cancel a Booking must be made through the channel through which the Booking was created or directly with the Operator. The cancellation, prepayment and no-show conditions shown before confirmation of the particular Booking apply. Where those conditions differ from these general Terms, the Booking-specific conditions apply, subject always to mandatory law.
Article XVII — Complaints and consumer disputes
A Guest should report a service defect without undue delay so that it can be assessed and, where possible, remedied during the stay. A complaint or request for remedy may be sent to hostelslovakia@gmail.com or delivered to the Operator’s registered office. It should identify the Guest and Booking, describe the issue and state the requested remedy.
If a consumer is not satisfied with the response to a request for remedy, or receives no response within 30 days, the consumer may apply for alternative dispute resolution under Act No. 391/2015 Coll. The competent general ADR body is the Slovak Trade Inspection; further information and the current list of ADR bodies are available at soi.sk and mhsr.sk. The right to apply to a court is unaffected.
Article XVIII — Personal data
Personal data is processed only to the extent necessary for Bookings, accommodation, Online check-in, identity verification required by law, payments, accounting and tax duties, guest registration, safety and the protection of legal claims. Further information is provided in the Privacy Notice. Processing is governed in particular by Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll.
Article XIX — Force majeure
The Operator is not responsible for failure or delay caused by an extraordinary, unforeseeable and unavoidable event outside its reasonable control, to the extent permitted by law. The Operator will take reasonable steps to reduce the consequences and inform affected Guests when practicable. Mandatory consumer rights remain unaffected.
Article XX — Final provisions
Legal relationships not expressly governed by these Terms are governed by the laws of the Slovak Republic, in particular the Civil Code (Act No. 40/1964 Coll.), Act No. 108/2024 Coll. on Consumer Protection, Act No. 582/2004 Coll. on Local Taxes and other applicable legislation.
The Operator may amend these Terms for future Bookings. The version made available to the Guest before confirmation of a Booking applies to that Booking, unless a later change is required by mandatory law or is more favourable to the Guest. If any provision is invalid, the remaining provisions remain in effect. The Slovak version prevails in the event of a discrepancy with a translation.
Effective from 25 September 2026.
Questions: hostelslovakia@gmail.com · +421 915 981 407